Improving the Quality of Life: The Experience of Women with MS from AI Chatbot Program

Lotfi Foroushani, Zahra

doi:10.48308/jicse.2025.239506.1052

Improving the Quality of Life: The Experience of Women with MS from AI Chatbot Program

Document Type : Original Article

Author

Zahra Lotfi Foroushani

university of Isfahan

https://doi.org/10.48308/jicse.2025.239506.1052

Abstract

Abstract— This study examines the impact of using artificial intelligence chatbots on improving the quality of life for women with multiple sclerosis (MS) in Iran. Using a qualitative method and semi-structured interviews, the experiences of women participating in relation to the functionality of AI chatbots were analyzed. The findings indicate that chatbots can play a significant role as supportive and informational tools in managing the disease, reducing anxiety, and improving communication for these women. Additionally, these tools assist in organizing daily tasks and reducing feelings of loneliness. Although some participants pointed to an excessive reliance on chatbots, overall, the results show more positive effects compared to the disadvantages of this technology. Ultimately, the research suggests that future studies should explore the psychological and ethical impacts of using chatbots more deeply. Ultimately, the research suggests that future studies should explore the psychological and ethical impacts of using chatbots more deeply. Ultimately, the research suggests that future studies should explore the psychological and ethical impacts of using chatbots more deeply.

Keywords

Keywords— Multiple Sclerosis (MS(

Quality of Life

AI Chatbots

Artificial Intelligence

Qualitative Method

Subjects